Q: How can I contact customer service?

A: Do not hesitate to contact us via email at or by phone (424)275-3185. Please expect a waiting response time of 24-72 hours on operating business days.

Q: What are your operating business hours?

A: Our operating business hours are from 9:00a.m. to 6:00 p.m., Monday through Friday. Saturdays we are open from 9:00 a.m. to 5:00p.m. and CLOSED on Sundays. Holidays may vary.
Q: How long will it take for shipping?

A: Shipping varies from state to state and delivery option during check out. U.S. shipping may take from 2 to 7 business days. While local deliveries happen at the scheduled time requested.

**DISCLAIMER: Our products are crafted by hand using shea butter, which may melt or return to its original state depending on the temperature. It is highly recommended to seek guidance from a medical professional or healthcare provider for any medical advice, diagnoses, or treatment.

Q: Can you accept returns?

A: Due to a world epidemic of COVID-19 we will not be accepting returns. Thank you for your understanding.

Q: Are you taking safety precautions during this pandemic?

A: Yes, we are making sure to take extra sanitary precautions when making our natural products.

Q: Are all your products natural?

A: Indeed, all of our ingredients in our products are 100% natural or raw ingredients. Leaving it safe to use for sensitive skin. Please do  patch test before use.

Q: Can I use Malyani Rose products for dark marks, scars, or eczema ? 

A: Certainly! Malyani Rose items are suitable for skin healing purposes. However, we do not take responsibility for any skin issues that may arise from previous incidents after product application. If you have serious skin concerns, we recommend consulting a healthcare professional to determine if this product is suitable for you.